Shipping Information
Wiekend Shipping Information
At Wiekend, we’re proud to offer FREE shipping on all orders—always. We want your experience to be as smooth and stress-free as possible, from checkout to delivery.
📦 Order Processing Times
Once your order is placed, please allow 1–3 business days for us to process and prepare your shipment. You’ll receive tracking details once your package is handed off to the shipping carrier.
During peak periods and holidays, processing may take up to 7 business days.
🚚 Estimated Shipping Times
Shipping time refers to the time it takes once your order has left our warehouse. Delivery speed varies based on your location. You’ll receive a tracking number to follow your order every step of the way.
Estimated delivery times by country:
🇺🇸 United States – 3–14 business days
Note: Customs processing and courier delays during high-volume periods (such as holidays) may affect delivery windows. We appreciate your patience and understanding.
✏️ Order Changes & Shipping Accuracy
Customers are responsible for entering accurate and complete shipping information at checkout. If you spot an error, please email us at support@wiekend.com within 24 hours of placing your order.
If we detect an issue with your address, our support team will reach out within 3 business days to verify. If we do not receive a response, we may cancel the order.
🕓 Delivery Delays
We do everything we can to ensure timely delivery, but some factors—like severe weather, shipping partner delays, customs, or address issues—are beyond our control.
We’ll always do our best to keep you informed and assist you if unexpected delays arise.
📭 Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, it becomes their responsibility. If your package is lost or stolen, please:
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Contact the courier directly to file a claim.
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Reach out to us at support@wiekend.com and we’ll help however we can.
While Wiekend is not liable for lost or stolen packages, we will gladly assist in following up with the courier and—depending on the situation—may offer a replacement.
🔄 Shipping Policy Updates
Wiekend reserves the right to update or change this shipping policy at any time. By purchasing from us, you agree to the terms outlined here and any future revisions.
We encourage customers to review this policy periodically for the latest updates.
Have questions about your shipment, tracking, or delivery?
📧 Email us anytime at support@wiekend.com — we’re happy to help!